Sobam Foods

Effective Date: October 30, 2026

Welcome to Sobam Foods. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect your data when you interact with our website, our Facebook Page, and our automated messaging services.

1. Information We Collect

When you interact with Sobam Foods via our website or our Facebook Page / Messenger assistant, we may collect the following information:

• Contact Information: Your name, active phone number, and delivery address provided voluntarily to place an order.
• Order Details: The products you wish to purchase (e.g., Mini Nuts Combo, Mixed Nuts Combo), order quantity, and order preferences.
• Messenger Interactions: Public profile information and messages you exchange with our official Facebook Page for customer service inquiries.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Processing, confirming, and delivering your food and grocery orders.
• Responding to your customer service queries, product inquiries, and delivery updates via Facebook Messenger.
• Improving our product catalog, delivery efficiency, and customer support experience.

3. Facebook Platform & Data Processing

Our Facebook Messenger assistant operates strictly under Meta's Platform Terms and Developer Policies. We do not sell, rent, or trade your personal data or Facebook user information to any third parties or advertisers.

4. Data Storage and Security

All customer order details are stored securely on our protected servers. We implement standard encryption and administrative safeguards to protect your personal details from unauthorized access or disclosure.

5. User Data Deletion Instructions

You have the right to request the deletion of your personal data at any time. If you wish to have your contact details or order history removed from our records, simply send an email to privacy@sobamfoods.com or send a message directly to our official Facebook Page requesting data deletion. We will delete your requested data within 48 hours.

6. Contact Us